FAQ（建物設備管理・緊急対応）
24-hour Emergency Maintenance Support
Where is the area covered by 24-hour emergency maintenance support?
The covered areas are 23 wards of Tokyo, Yokohama City, and Kawasaki City.
For inquiries about out-of-area services, click here to contact us.
How much does it cost for a 24-hour emergency maintenance support?
It varies depending on the plan. Let us know your budget and wishes, then we will propose the best plan for you. Click here to contact us.
We received a notice from the water department that road water work is scheduled late at night. A cautionary note states that the valves of the water receiving tanks and boosting pumps be closed to prevent turbid water. Can you handle the work late at night and early in the morning?
We will handle the work related to buildings covered by the contract. We will make an offer as needed. For more information, click here to contact us.
Can you respond to emergency problems of our facilities?
Yes, if you have signed up for our 24-hour emergency maintenance support plan.
For more information, click here to contact us.
Cleaning Service for Plumbing System
Where is your coverage area?
The covered areas are Tokyo, Kanagawa, Chiba, and Saitama Prefectures.
For more information, click here or contact us.
How often should the water receiving tank be cleaned?
Water receiving tanks with an effective capacity of more than 10 ㎥ are called a small-scale private water supply system, and are required by law to be cleaned at least once a year. Water receiving tanks of 10 ㎥ or less are called small-scale reservoir water systems, whose control standards are set by the ordinances of each municipality. In Kanagawa Prefecture, cleaning is required at least once a year, regardless of the capacity.
For more information, click here to contact us.
Can we also request a water quality test after cleaning the water storage tank?
Yes. We offer a full range of services in-house, from cleaning to water quality tests. For more information on water quality tests, click here.
How often should the general drain pipes be cleaned?
There is no legal obligation for pipe cleaning as with water storage tank cleaning. However, we recommend cleaning once a year to prevent problems such as clogged drains. We also guarantee no blockage for one year after cleaning.
For more information, click here to contact us.
Are the general drain pipes cleaning services available on weekends?
Yes. We are available on Saturdays and Sundays.
We are a management company. Can we observe the general drain pipe cleaning operations?
Yes. Depending on the work schedule and the work facility, observation is available.
For more information, click here to contact us.
We are a management company. Do we have to be present at the site during the cleaning process?
You do not need to be present at the site.
Is water ever cut off during the water storage tank cleaning?
Yes. Basically, a single reservoir with two tanks can be cleaned without cutting off the water supply, but in the case of a single reservoir with a single tank, the water supply must be cut off. We will check the site before cleaning.
How often should the drainage tank be cleaned?
Buildings that are subject to the Act for Maintenance of Sanitation in Buildings are required to be cleaned once every six months. Although there is no obligation to clean any buildings that do not fall under this category, we recommend that they be cleaned regularly to prevent equipment malfunctions, odors, and pest infestations caused by deposits.
Inspection Services
Where are your coverage areas?
The covered areas are Tokyo, Kanagawa, Chiba, and Saitama Prefectures.
For more information, click here or contact us.
Is the inspection of boosted water supply pumps required by law?
In Tokyo, periodic inspections are required by the ordinance at least once a year. In this case, functional inspections must be performed on the backflow prevention equipment and operation control equipment. Visual inspection alone of the exterior is allowed.
We don't know much about the equipment. Can you help me?
Yes. Feel free to contact us with any concerns or questions. We can offer suggestions to prevent problems that may occur in the future.
For more information, please contact us.
Facility Renovation Work
Where are your coverage areas?
The covered areas are Tokyo, Kanagawa, Chiba, and Saitama Prefectures.
For more information, click here or contact us.
We would need an estimate, but can you do a site survey?
Yes. We will make a free on-site survey and provide a quotation. We will propose the optimum construction design for you. Please consult us about any problems you may have.
Click here to request a site survey and estimate.
What should we do if a problem occurs after construction?
Please call us. We can respond promptly. We guarantee for defects within the scope of operation for one year after construction.